Latest writing
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How Plumbers Lose Emergency Jobs to the Next Number on the List
Why emergency callers ring on, and the practical ways a plumbing firm can cover the phone.
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Taking Your Dog to Work: A Practical Guide for Tradespeople
Travel, customer sites, records and finding a vet away from home when the dog comes along in the van.
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Looking After Yourself When the Working Week Runs Long
Sleep, food, rest days and where supplements fit for tradespeople working long weeks.
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Out-of-Hours Calls: A Simple Plan for Small Trade Businesses
How small trade firms can deal with evening and weekend calls without being on the phone all night.
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How to Handle Calls When You're on a Job
Practical ways for tradespeople to deal with incoming calls without stopping work every ten minutes or losing new customers.
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Why Missed Calls Cost Tradespeople More Than They Think
A missed call is rarely just a missed call. Here is what actually happens when a customer can't reach you, and how to stop it.